Term & Conditions

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Terms & Conditions – EBikeSurron.shop

Welcome to EBikeSurron.shop. By accessing, browsing, or purchasing from our website, you agree to the following Terms & Conditions. Please read them carefully. If you do not agree, you should discontinue using the site immediately.

1. General Use of the Website

By using this website, you confirm that you are:

  • At least 18 years old

  • Legally able to enter a binding agreement

  • Using the site for lawful purposes

We reserve the right to update, modify, or change these Terms at any time without prior notice.

2. Product Information & Availability

We make every effort to ensure product descriptions, images, specifications, and pricing are accurate. However:

  • Actual colors or materials may vary due to lighting or manufacturer updates

  • Specifications may change without notice

  • Inventory may fluctuate, and items shown as “in stock” may become unavailable

  • Prices can be updated at any time

We are not liable for minor variations in product appearance or upgrades initiated by manufacturers.

3. Ordering & Payment

Placing an order on EBikeSurron.shop means you agree to purchase the selected product at the listed price at the time of checkout.

Accepted Payment Methods

  • Credit & Debit Cards

  • PayPal (if enabled)

  • Bank Transfer or e-Transfer (if provided to you)

  • Secure third-party processors

All payments must clear before an order is processed or shipped.

Fraud Prevention

For high-value orders, we may request:

  • ID verification

  • Billing/shipping confirmation

  • Additional documentation

We maintain the right to cancel any order if fraud is suspected or payment cannot be verified.

4. Shipping, Delivery & Risk of Loss

Once an order is processed, it is handed to a third-party carrier.

Shipping Timeline

  • Processing: 1–3 business days

  • Delivery: 5–14+ business days depending on region and availability

Delays caused by couriers, customs, weather, or uncontrollable events do not qualify for compensation.

Risk of Loss

Risk transfers to the buyer once the product is handed to the carrier.
Signature may be required for high-value deliveries.

5. Returns, Cancellations & Refunds

We follow a clear and fair return policy.

Order Cancellations

Orders can only be cancelled before processing begins. Once processed or shipped, cancellations are not possible.

Returns

Returns are accepted within 14 days if:

  • The bike is unused

  • Tires show zero mileage

  • No scratches, damage, or modifications

  • All accessories, manuals, and packaging are included

Non-Returnable Items

  • Used or ridden bikes

  • Batteries with signs of use

  • Custom-built or upgraded bikes

  • Clearance or discounted items

Refunds

Approved refunds are issued within 5–7 business days after inspection.
Return shipping is the buyer’s responsibility.

6. Warranty

All products include a standard manufacturer warranty covering manufacturing defects only. Warranty coverage varies by brand/model.

Warranty does NOT cover:

  • Accidents or crashes

  • Water damage

  • Battery misuse

  • Modifications or third-party repairs

  • Normal wear and tear

The buyer is responsible for proper maintenance and safe operation.

7. User Responsibilities

By purchasing an e-bike, you agree to:

  • Follow local e-bike laws and helmet regulations

  • Operate the product safely and responsibly

  • Maintain the bike according to manufacturer guidelines

  • Prevent unauthorized access (children, untrained riders, etc.)

We are not responsible for injuries or damages resulting from unsafe use.

8. Limitation of Liability

To the fullest extent allowed by law, EBikeSurron.shop is not liable for:

  • Personal injuries from improper use

  • Losses caused by delayed shipments

  • Third-party courier errors

  • Damaged items caused by the buyer

  • Misuse, negligence, or illegal operation of the bike

Our liability will never exceed the purchase price of the product.

9. Intellectual Property

All content on EBikeSurron.shop—including images, text, graphics, product data, and logos—is protected by copyright and may not be reproduced without written permission.

10. Account Registration (If Applicable)

When creating an account, you must:

  • Provide accurate information

  • Keep your login secure

  • Immediately report unauthorized access

We reserve the right to terminate accounts that violate these terms.

11. Dispute Resolution

In the event of a dispute:

  • The buyer agrees to contact us first for resolution

  • Chargebacks without attempting resolution may be considered fraud

  • Arbitration or small claims court may be used where applicable

All disputes are governed by the laws of the jurisdiction in which EBikeSurron.shop operates.

12. Contact Information

For questions or support, reach us at:
📧 support@ebikesurron.shop

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