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1. Privacy Policy
EBikeSurron.shop respects your privacy. We collect only the information required to process your order, deliver your products, and provide customer support.
This may include your name, email, phone number, billing information, and shipping address.
We do not sell, share, or trade customer data with third parties.
Your payment details are processed through secure, PCI-compliant payment gateways. We never store your credit card information on our servers.
We use cookies to improve your browsing experience and personalize your shopping journey. You can disable cookies at any time through your browser settings.
2. Terms of Service
By accessing ebikesurron.shop, you agree to use the website lawfully, respect our intellectual property, and avoid engaging in fraudulent activity.
We reserve the right to cancel orders if:
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The payment cannot be verified
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Fraud is suspected
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The product is no longer in stock
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The shipping location is outside our service area
Price changes, promotional discounts, and product updates may occur without prior notice.
All product descriptions, specifications, and images are provided for general guidance. Actual colors or features may vary slightly from the photos.
3. Shipping & Delivery Policy
We ship nationwide and internationally, depending on product availability and logistics.
Processing Time
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Standard processing: 1–3 business days
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Custom or upgraded bikes: 5–10 business days
Shipping Time
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US Standard Shipping: 5–9 business days
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International Shipping: 7–14+ business days
You will receive a tracking number once your order has been dispatched.
Delivery Requirements
For high-value items like e-bikes:
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A signature may be required
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Large shipments may arrive via freight carrier
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Delivery delays can occur due to weather, customs, or courier issues
4. Returns & Refunds
We want you to feel confident with your purchase.
Eligibility
Returns are accepted within 14 days of delivery if:
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The item is unused, in original condition
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All accessories and packaging are included
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The bike has not been ridden, scratched, or modified
Non-Returnable Items
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Used or damaged bikes
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Batteries with signs of use or tampering
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Custom-built bikes
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Clearance items
Refund Process
Approved refunds are issued to the original payment method within 5–7 business days after inspection.
Shipping costs are not refundable. Return shipping is the buyer’s responsibility.
We reserve the right to decline returns that fail to meet policy conditions.
5. Warranty Policy
All electric bikes purchased from EBikeSurron.shop include a manufacturer warranty, typically covering:
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Motor
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Controller
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Frame
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Battery (against manufacturing defects only)
Warranty does not cover:
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Wear-and-tear
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Water damage
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Accidents
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Unauthorized modifications
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Misuse or improper maintenance
If you need warranty assistance, contact us with your order number, photos, and a clear description of the issue.
6. Payments & Security
We accept:
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Credit/Debit Cards
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PayPal (if enabled)
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E-transfer (if applicable)
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Other secure payment gateways listed at checkout
All transactions are encrypted using SSL technology.
Fraudulent chargebacks, stolen cards, or suspicious transactions will result in order cancellation and may be reported to relevant authorities.
7. Order Verification
For high-value orders, we may request:
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A confirmation email
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A phone verification
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A copy of ID (billing name must match payment method)
This protects both our customers and our business from fraud.
8. Liability Disclaimer
Electric bikes must be used responsibly.
EBikeSurron.shop is not liable for:
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Injuries caused by improper use
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Damage caused by neglect or unauthorized modifications
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Losses from delayed shipments
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Misuse of the product not in accordance with local laws
It is the buyer’s responsibility to follow local e-bike laws and safety guidelines.
9. Contact Information
For support, sales, or warranty inquiries:
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