Return policy

Return & Exchange Policy

Effective Date: Tuesday, January 6, 2026

At ebikesurron, we sell electric bikes and related products. This policy explains how returns, exchanges, and refunds work for electric bikes shipped within the United States.

Return Policy Summary

  • Returns accepted: Yes (defective and non-defective electric bikes)

  • Return window: 30 days from delivery

  • Product condition: New or slightly used

  • Restocking fees: None

  • Refund processing time: Up to 10 business days after inspection

  • Return method: Authorized drop-off location

  • Country covered: United States

Eligibility for Electric Bike Returns

Electric bikes may be returned if:

  • The return request is made within 30 days of delivery

  • The bike is new or slightly used

  • The bike has not been heavily ridden, modified, or damaged due to misuse

  • All original components are included (battery, charger, keys, manuals, and accessories)

Returns that do not meet these conditions may be refused.

Defective or Damaged Electric Bikes

If your electric bike arrives defective or damaged:

  • You are eligible for a refund, replacement, or exchange

  • Contact us immediately after delivery

  • Proof such as photos or videos may be required

There is no cost to you for returns related to manufacturer defects or shipping damage.

Non-Defective Electric Bike Returns

We accept returns for non-defective electric bikes provided that:

  • The return is requested within 30 days

  • The bike is in new or slightly used condition

  • The bike shows no signs of abuse, alteration, or excessive wear

Exchange Policy

  • Exchanges are accepted for electric bikes

  • Exchange requests must be made within 30 days of delivery

  • Bikes must meet the same condition requirements as returns

  • Price differences will be charged or refunded accordingly

Return Method

  • Approved returns must be completed at a designated drop-off location

  • Customers must contact us before returning any electric bike

  • Proof of purchase is required

Return instructions will be provided once the return request is approved.

Refunds

  • Refunds are issued after the returned electric bike is received and inspected

  • Approved refunds are processed within 10 business days

  • Refunds are sent to the original payment method

Battery & Safety Notice

Electric bike batteries must be returned in safe condition and properly secured. Returns may be rejected if the battery is damaged due to misuse or improper handling.

Contact Information

For all return or exchange requests, please contact us before sending any items back:

Email: info@ebikesurron.shop
Phone: (646) 208-2432

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